wristband FAQ
服务支持
Company Profile

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11. Can I rely on FTGO for large-scale orders?

Answer

Absolutely! FTGO is trusted by 15 key clients, each of whom procures over 10 million wristbands annually. Our reputation for delivering high-quality products and services consistently makes us a reliable partner for large-scale orders.

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12. How about package?

Answer

We are packed by paper carton and foam so that can avoid getting wet .

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13. What are the key features of the FTGO wristband?

Answer

FTGO wristbands come equipped with several key features: Hypoallergenic nano-silicon material Waterproof, moisture-proof, and rust-proof design Customization options for color, size, and branding High-quality manufacturing backed by industry certifications and third-party inspections

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14. How do I ensure my wristband fits properly?

Answer

FTGO wristbands are designed for comfort and easy wear. If you’ve selected a customized option, we will ensure that the dimensions align with your specifications. If you're uncertain about sizing, feel free to reach out to our customer support team for guidance.

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15. What makes FTGO a trusted brand?

Answer

FTGO has earned the trust of customers worldwide through its commitment to quality, service, and innovation. With our cutting-edge manufacturing processes, a 5-year warranty, and a history of over 20+ global partnerships, FTGO is recognized as a leader in the wristband and identification product industry.

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1. Printing is not clear

Answer

When thermal printing, the print head is easy to get dirty, so you need to wipe the print head with alcohol cotton from time to time. During thermal transfer, check whether the density in the driver is too low and increase the density appropriately.

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2. Paper feeding is inaccurate

Answer

Check whether the paper passes under the pressure lever, and try to adjust the pressure lever to the far left. Then check the driver parameter settings, including page size and printing mode, and then print the test page.

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3. Even if the ribbon is installed, no words can be printed.

Answer

Check whether the ribbon is installed backwards. If it is installed backwards, you need to wipe the print head and reinstall it correctly before printing.

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4. The printer keeps beeping

Answer

Check if one end of the print head is not tightly capped, and re-cap the print head.

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5. All consumables are installed normally and the driver settings are correct, but the printing position is incorrect.

Answer

Check whether the paper passes under the guide bar
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